Shipping policy
Aureon Living — Shipping Policy
Last updated: 12 August 2026
At Aureon Living, we aim to make your shopping experience as simple and reliable as possible. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Shipping Destinations
We currently ship orders to addresses within the United Kingdom.
If you are unsure whether we can deliver to your location, please contact us at hello@aureonliving.store before placing your order.
2. Processing Times
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays may begin processing on the next business day.
During periods of particularly high demand, promotional events, or other unforeseen circumstances, processing may take longer. If there is a significant delay with your order, we will make reasonable efforts to keep you informed.
3. Delivery Times
Once your order has been dispatched, estimated delivery times will depend on the delivery service and your location.
Our estimated UK delivery timeframe is:
Standard Delivery: approximately 2–5 business days after dispatch.
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to courier issues, severe weather, public holidays, or circumstances outside our reasonable control.
4. Shipping Costs
UK Standard Delivery: Free
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
We will not add undisclosed shipping charges after your order has been placed.
5. Order Tracking
Where tracking is available, you will receive tracking information by email once your order has been dispatched.
Please allow some time for tracking information to become active after receiving your dispatch confirmation.
6. Delivery Address
Please make sure that your delivery address and contact information are accurate before completing your purchase.
Aureon Living cannot be responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer.
If you realise that you have entered an incorrect delivery address, please contact us as soon as possible at hello@aureonliving.store.
We cannot guarantee that we will be able to change the address once an order has entered the fulfilment or dispatch process.
7. Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
hello@aureonliving.store
We will work with you and the relevant delivery provider to investigate the situation.
8. Damaged Deliveries
If your order arrives damaged, please contact us as soon as possible after delivery.
Please provide your order number and clear photographs of the product and packaging where possible. This helps us investigate the issue and determine the appropriate resolution.
Your statutory consumer rights are not affected.
9. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us at hello@aureonliving.store with your order number and details of the issue.
We will investigate the matter and work to provide an appropriate resolution.
10. Circumstances Outside Our Control
Delivery times may be affected by circumstances outside our reasonable control, including severe weather, courier disruption, strikes, public holidays, technical issues, or other unforeseen events.
Where such circumstances occur, we will make reasonable efforts to minimise delays and keep customers informed where appropriate.
11. Contact Us
If you have any questions about shipping or your order, please contact us:
Aureon Living
Email: hello@aureonliving.store