Terms of service
Aureon Living — Terms of Service
Last updated: 12 August 2026
Welcome to Aureon Living. These Terms of Service govern your use of the Aureon Living website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms of Service.
1. About Aureon Living
Aureon Living is an online retail store offering home and lifestyle products.
Our customer service email is hello@aureonliving.store.
2. Using Our Website
You agree to use our website lawfully and not to misuse, interfere with, or attempt to gain unauthorised access to any part of our website, systems, or services.
We reserve the right to refuse or restrict access to our website where reasonably necessary to protect our business, customers, or website.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.
However, colours and appearance may vary depending on your device or screen settings, and minor differences between product images and the physical product may occur.
We reserve the right to correct errors, update product information, or change product availability where necessary.
4. Prices
All prices displayed on our website are in GBP (£) unless otherwise stated.
We reserve the right to change product prices at any time. Any price change will not affect an order that has already been accepted and confirmed, except where an obvious pricing error has occurred.
5. Orders
When you place an order, you are making an offer to purchase the selected product(s).
After placing an order, you will receive an order confirmation. This confirmation does not necessarily mean that your order has been accepted.
We reserve the right to cancel or decline an order where reasonably necessary, including where:
the product is unavailable;
there is an obvious pricing or product-information error;
we suspect fraudulent or unauthorised activity; or
we are unable to fulfil the order for reasons outside our reasonable control.
If we cancel an order after you have paid, you will receive a refund of the amount paid for the cancelled order.
6. Payment
Payments are processed through the payment methods made available at checkout.
You must provide accurate and complete payment and billing information when placing an order.
We do not knowingly accept fraudulent or unauthorised payments.
7. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated timeframes stated on our website.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, severe weather, customs procedures, or other unforeseen events.
For further information, please refer to our Shipping Policy.
8. Returns and Refunds
Our returns and refunds are handled in accordance with our Returns & Refund Policy and applicable UK consumer law.
Nothing in these Terms of Service is intended to remove or restrict any legal rights you may have as a consumer.
9. Faulty or Damaged Products
If your order arrives damaged, faulty, or materially different from what you ordered, please contact us as soon as reasonably possible at mailto:hello@aureonliving.store.
We may ask you to provide photographs or other information to help us assess the issue.
Your statutory consumer rights are not affected by this process.
10. Intellectual Property
All content on the Aureon Living website, including our branding, logos, text, graphics, photographs, product descriptions, and other materials, is owned by or licensed to Aureon Living unless otherwise stated.
You may not reproduce, copy, modify, distribute, sell, or commercially exploit our website content without our prior written permission.
11. Third-Party Services and Links
Our website may use third-party services or contain links to third-party websites.
We are not responsible for the content, availability, security, or practices of third-party websites or services that we do not control.
12. Website Availability
We aim to keep our website available and functioning properly, but we cannot guarantee that it will always be available, uninterrupted, or free from errors.
We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.
13. Limitation of Liability
Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any consumer rights that cannot legally be excluded or restricted.
Subject to the above, we are not responsible for losses that could not reasonably have been anticipated or for circumstances outside our reasonable control.
14. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, services, website, or legal requirements.
The latest version will be published on this page, together with the date it was last updated.
15. Governing Law
These Terms of Service are governed by the laws of England and Wales, unless applicable consumer protection law in your place of residence provides otherwise.
Any disputes will be subject to the applicable courts and legal protections available under UK law.
16. Contact Us
If you have any questions about these Terms of Service, an order, or our services, please contact us:
Aureon Living
Email: hello@aureonliving.store